Elia Chandelier

Eligibility Requirements
Eligible items must be new, unused, and returned within 30 days of delivery with the original packaging and proof of purchase.

Key Return Scenarios

1. Damaged or Defective Items
Please report damaged or defective items with supporting evidence. After verification, we will provide a suitable solution, including replacement, repair, or refund.

2. Change of Mind Returns
Returns are accepted within 30 days for unused items in original condition. Customers are responsible for return shipping costs for non-quality-related returns.

3. Order Cancellation
Cancellation requests must be submitted before shipment. Once an order has been shipped, it must follow the return process.

4. Refund Processing
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Important Exceptions

1. Non-Returnable Items

• Customized or made-to-order products
• Used, assembled, or damaged items
• Items missing original packaging or components

2. Additional Notes
Please confirm product details before purchase. We are not responsible for installation costs, labor fees, or third-party service expenses.

For more details, please visit our Return & Refund page