• Refund policy

Refund policy

At CasaraHouse, we aim to provide quality products and transparent return support.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return:

  • The item must be unused and uninstalled

  • The item must be returned in original packaging

  • Proof of purchase is required

Items that show signs of installation, modification, or misuse are not eligible.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Clear photos or video evidence may be required.

Once verified, we will provide a replacement or refund at no additional cost.

Change of Mind Returns

If you decide to return an item for personal reasons:

  • The request must be submitted within 30 days

  • The item must meet eligibility requirements

  • Return shipping will be arranged after approval

Returned items will be inspected before a refund is issued.

Return Authorization

All returns must be approved before being sent back.

To initiate a return, please contact us by email.

Unauthorized returns may not be accepted.

Refund Processing

Approved refunds will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.

Processing time may vary depending on your payment provider.

Non-Returnable Items

  • Returns requested after 30 days

  • Customized or special-order products

  • Items damaged due to improper installation

Contact Information

CasaraHouse is operated by Casara Home LLC, a U.S.-registered company.

Casara Home LLC
1500 N Grant Street, Ste R, Denver, CO 80203, United States

Phone: +1 (917) 672-7445
Email: support@casarahouse.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)